Rick's Press Room Grill and Bar NEW OWNERS
cedes24 says I just went to this restaurant for one of my best friend's birthday and I was actually really excited to try it out since my friend had mentioned the food was great. I left so upset and disappointed and I was not the only one. Our entire table of 12 was shocked at the TERRIBLE service we experienced. Now, I was a server for about 8 years at one point so I know what it's like to be super busy and I was trying to be understanding but the whole experience was very disappointing... Not only was the server impossible to find but she had a really bad attitude from the start. It wasn't even that busy and it not only took forever to get our food but after I received my pasta I had to go find the server and ask for some bread which she mentioned would be an additional charge. No problem, a little bit of bread with fettuccine is always nice. After I had finished my meal and everyone was done eating I again had to search for our server to let her know that I was done with my meal and that I no longer wanted the bread. She was VERY rude and walked away without saying a word. 15 minutes later she brings the bread over and says with a super rude attitude that the owner/cook said we had to pay for the bread because it was ordered. I explained we had all finished our meal ages ago but her attitude was so terrible I just told her to forget it. She added 18% gratuity to all our meals on top of everything else which was ridiculous since she had given us terrible service!!!!! I will never go back to that place again and I can't believe that even the owner acted that way. They OBVIOUSLY don't care about the repeat business and treat they customers like CRAP!