Tick Tock Diner
Megan says Subject: RUDE Customer Service Don't get me wrong the dinners Guy sampled did look good. We ate at the Tick Tock Diner with friends after travelling to New Jersey the night before to catch a show. It was a getaway weekend so we wanted to look for fun places to eat. We found the Tick Tock online and chose it based on the menu, a thumbs up from the Food Network, and it's supposed local fame. My friend had a few good options to consider as far as what to order. She finally decided on the potato pancakes (at $8 a plate) because that's something she really loves and after hearing what she had about the place she was excited to get them. What she was served, however, was 4 suspiciously uniform glorified hashbrowns with a big glob of sour cream in the middle and a small (even for a condiment) sized applesauce. She was disappointed to say the least. Look, the rest of our food was pretty good and she quietly ate some accompaniments she had ordered and decided not to send them back. When we were finishing she did however decide to call over a manager-like gentleman and explained the difference between the experience she expected and the one she received. He basically stared at her with a blank - irritated look on his face and uttered a few comments aimed at dismissing her. He quietly, but defensively, insisted that her take on the meal was wrong. Knowing her, she probably would have been satisfied with a simple apology (which she never got.) I realize that this is only a note on one of their menu choices, but it doesn't give me confidence in the rest of the menu, especially considering the lackluster, attitude-driven way this item was defended by the management. If I'm ever in the clifton, NJ area again, I'm going to avoid The Tick Tock Diner.